Shipping Policy

↩️ PURIUN RETURN AND REFUND POLICY (Updated Draft)

 

 

1. Overview

 

We want you to be completely satisfied with your purchase from PURIUN. If you are not entirely happy with your order, we are here to help.

 

2. Eligibility for Returns (The Right of Withdrawal)

 

You have [Insert Number of Days, e.g., 14 calendar days] from the date you received your item to request a return or exchange.

To be eligible for a return, your item must meet the following criteria:

  • It must be unused and in the same condition that you received it.

  • It must be in the original packaging.

  • You must have the receipt or proof of purchase.

 

3. Non-Returnable Items

 

The following items cannot be returned:

  • Gift cards.

  • Perishable goods (such as food, flowers, or magazines).

  • Products that are intimate or sanitary goods (e.g., pierced earrings, underwear, or certain beauty items) once opened.

  • Customized or personalized products.

  • [Review this list and add any specific PURIUN products]

 

4. The Return Process

 

  1. Contact Us: To initiate a return, please contact us at INFO@PURIUN.COM with your order number and the reason for the return.

  2. Authorization: We will review your request and, if approved, send you instructions on how and where to send your package.

  3. Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service.

 

5. Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within [Insert Number of Days, e.g., 7-10 business days].

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account. Then contact your credit card company. If you’ve done all of this and still have not received your refund, please contact us at INFO@PURIUN.COM.

 

6. Exchanges

 

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at INFO@PURIUN.COM and follow the return instructions provided.

 

7. Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.